Visibility into paid actor customers and the ability to provide better customer service
Visibility into paid actor customers and the ability to provide better customer service
At a glance
The community member would like to have the ability to see who their customers are that use their paid actor, so they can contact them and ensure the solution fits their needs. They also want a more user-friendly solution for customers with less technical knowledge, and the ability to notify customers of any changes to the actor. Additionally, they would like to see usage metrics for their customers, such as number of runs, API calls, and data retrieved, to determine what needs to be improved. Lastly, they would like to receive email or webhook notifications when they gain or lose a customer, to avoid having to manually check the platform.
The comments indicate that the community members' feedback has been discussed internally, and there are plans to improve these areas in the future. The community members are encouraged to share any other suggestions in the feedback channel, and a public roadmap or feature board is mentioned that they can review.
I would really like to get the ability to see who my customers are that use my paid actor so I can contact them and make sure that the solution fit their needs perfectly.
Even better if there would be a solution to make it more user friendly for my customers as some of them do not have that much technical knowledge, so documentation can be hard to write.
In addition it would make it possible for me to notify my customers of any breaking/non breaking changes that I have made to improve the actor.
Also I would like to be able to see how much my customers are using the product (number of runs, are they using API calls, amount of data retrieved and so on) such that I am able to determine what needs to be improved, as the customer might not always contact me thus I lose that customer because the solution is not solving their issues.
Lastly it would be really nice if I can get an email or get webhook from apify when I have either gained a customer or lost them so I don't have to manually login to the platform to view this.
These challenges make it difficult for me to provide adequate customer care and scale the number of customers that use my paid actors, so this would really help me and the apify platform.
Thanks , if you have any other suggestion, I would encourage you to share it into channel. I'll be reviewing all feedback there and adding it for further evaluation :))
Thanks. I am looking forward to see improvements in these areas 😀 do you have a Roadmap or feature board that is public? I will make sure to post in the feedback channel next time
